A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.
It came back today, fully repaired, cleaned, polished, lubricated and in a new box.
Total cost: £10 + return postage.
They sent the knife back with an invoice. I didn’t have to pay a penny before the job was done.
A product that’s been out of production for almost 40 years, repaired at very little cost by the original manufacturer.
I’m stunned. Happy, impressed, grateful and stunned.
I have at least a couple of victorinox Swiss army knives, I will keep this in mind!
They also make an excellent all-rounder kitchen knife that only costs 5€. It’s super sharp despite being in use for years. Best purchase ever.
This is refreshing. Someone clearly took pride in their work.
