Including but not limited to “warranty void if removed” labels.
  • ForgottenFlux@lemmy.worldOPEnglish
    21·
    5 months ago

    Summary:

    • The FTC is investigating PC manufacturers for using “warranty void if removed” labels to discourage consumers from exercising their right to repair.
    • ASRock, Gigabyte, and Zotac received letters from the FTC regarding these practices.
    • The FTC is concerned about manufacturers denying warranty coverage based on these provisions.
    • The federal Magnuson-Moss Warranty Act is being invoked to prevent companies from making misleading warranties.
    • The Act prohibits conditioning warranties on the use of specific repair services unless provided for free or with a waiver from the FTC.
    • The FTC plans to review the written warranties and promotional materials of the companies after 30 days.
    • In the past, Nintendo, Sony, Microsoft, Asus, HTC, and Hyundai were also warned by the FTC for similar practices.
    • sunzu@kbin.run
      91·
      5 months ago

      Business misconduct is far reaching in every sector within the economy.

      Fed and state regulators are unwilling to enforce the rules we have on the books as is.

      We get these notices and headlines but has anything gotten better actually?

      How is that no surprise medical billing thing going anyway?

    • umami_wasabi@lemmy.mlEnglish
      5·
      5 months ago
      • The Act prohibits conditioning warranties on the use of specific repair services unless provided for free or with a waiver from the FTC.

      So Apple and Samsung can’t void my phone warranty if I choose to swap my battery or screen or whatever in a third party repair shop?

      • conciselyverbose@sh.itjust.worksEnglish
        1·
        5 months ago

        Not for the battery itself.

        They are allowed to void your warranty, if, for example, they can show it’s delivering out of spec voltage and that damaged the SoC.